FM Assist is your one stop shop providing a counter service and call centre for all Facilities Management (FM) enquiries and a range of other UNSW services. It will be one of your most important points of contact, especially if you are new to the University.

The FM Assist Customer Service Counter and Call Centre can help you with:

  • Car hire requests
  • Issue ID cards
  • Issue parking permits
  • Lost property
  • Organise outdoor events
  • Schedule of Events
  • Works and maintenance requests

FM Assist is also responsible for facilitating and promoting transport to and from UNSW including private buses and public transportation.

FM Assist is located at:

Level 2 (Pavilions Level)
Mathews Building F23
Via Gate 11, Botany Street
Kensington, NSW 2033

Opening hours are 8.00 am to 4.30 pm Monday to Friday.

**New Online Payment System Now Available**

Web online payments now available for ID Cards and Lanyards

Staff and Students replacement ID Cards:

UNSW Security and Traffic Management have introduced a web online payment system to allow UNSW staff, contractors and students to pay for their replacement ID cards or to purchase lanyards online before they arrive on campus.

Contractors are required complete the FM Online Contractor Induction Training prior to making a payment. Induction forms are to be signed by the FM Project Manager and presented to the Parking and Transport Management Office. ID cards will not be issued unless the induction form is signed.

Please contact FM Assist at 9385 5111 or fmassist@unsw.edu.au for more information regarding FM online inductions.

The online payment system will generate a receipt and email it to you. You can present the email or receipt to the Parking and Transport Management office.
For more information, contact UNSW Security and Traffic Management on 9385 5111 or email id.cards@unsw.edu.au